Passengers with vision or hearing impairment
To ensure a smooth trip, we can provide necessary guidance and assistance services free of charge to passengers traveling alone who are visually disabled or hearing or speech impaired.
For safety reasons, passengers under the age of 16 with hearing or speech impairments or vision disabilities must be accompanied by an adult to the boarding gate.
Each flight can accommodate no more than two visually impaired passengers traveling alone.
Please arrive at the check-in counter at least 120 minutes prior to the flight’s scheduled departure time to complete check-in procedures.
If you need assistance, we will: