|
|
 |
Air China International
Call Center
Home > Customer Service >
Call Center
| Call Center |
| Americas |
Tel: +1-800-882-8122
Fax: +1-310-322-1133
Business Hours (Pacific Time):
06:00-21:00 Monday - Friday
07:30-16:00 Saturday, Sunday and public holidays |
| China |
+86-10-95583, +86-10-59281588 |
Europe
(except Russia) |
Tel: 00-800-86-100-999 (For fixed-line phone call only)
Fax: 0049-52-418-089-888
Business Hours
8:00-21:00
From 18:00 - 21:00 hour, only English and Chinese languages are available
Monday to Friday
Services: ticket reservation and selling, website support, after-sale services, flight information inquiry |
Europe
(Russia only) |
Tel: 810-800-86-100-999
Fax: 0049-52-418-089-888
Business Hours
9:00-21:00
From 19:00 - 21:00 hour, only English and Chinese languages are available
Monday to Friday
Services: ticket reservation and selling, website support, after-sale services, flight information inquiry |
| Japan |
Japanese Call Center
800-86-100-999 (toll free)
Service hours: 09:00 to 18:00 throughout the year (Japan local time).
* If you are calling from Japan from a fixed line telephone or mobile phone, please dial the international access numbers corresponding to your telephone company:
001-010 (KDDI) 0033-010 (NTT) 0041010/0061-010 (SOFTBANK)
* If you are calling from China, please use a fixed line telephone with international service and dial 00-800-86-100-999.
* The Japanese call center provides service in Chinese and English.
* The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express.
Japan's Regional Call Center
0120-474-999 (toll free) 03-3501-1801 (fax)
* If you are calling from an overseas mobile phone or public phone, please dial 03-5251-0711.
Service hours: 09:30 to 17:30, Monday through Friday. Service is not available on weekends and national holidays.
* The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express.
China’s Regional Call Center
+86-10-95583 (reservations, ticketing, etc)
* If you are calling from China, please dial 95583 and select number key 4 for service in Japanese.
* Service hours (for fixed line telephones only): 24 hours a day, seven days a week throughout the year. Service in Japanese is only available from 09:00 to 18:00 (Japan local time). |
| Korea |
Toll free number for call center
1) If you are calling from Korea, please press 001-80086-100-999 and then press 1 for Korean (toll free service)
2) If you are calling from China, please press 95583 and then press 5 for Korean ( payable service)
3) Business Hours:
* Call center: Every day from 09: 00 a .m. through 6:00 p.m. (Based on Korean time, all year-round)
- Main task: general reservation, ticketing, changing schedule, reissue ticket.
* Reservation dept. of Air China Seoul, Pusan and TaeGu branch: 9 a.m~6 p.m, Monday through Friday
- Main task: changing schedule issued by Air China Korean website (www.airchina.kr) and other service |
| Australia |
0011-80086100999
Business Hours: 10:30-20:00 Monday to Sunday |
| Singapore |
001-80086100999
Business Hours: 08:30-18:00 Monday to Sunday |
| The Philippines |
00-80086100999
Business Hours: 08:30-18:00 Monday to Sunday |
| Hong Kong |
001/006-80086100999
Business Hours: 08:30-18:00 Monday to Sunday |
|
